Frequently Asked Questions:
* Maid service
Is Maidtopia Cleaning Services Bonded and Insured?
Will Maidtopia Cleaning Services bring supplies and equipment?
Maidtopia Cleaning services will bring our own supplies and equipment. We do not offer bleach as a cleaning supply, however, if a customer does provide the product we have no issue using it within the home. All supplies used are general household products.
If you like for us to use your preferred supplies, so you will have complete control of the products used in your home. We recommend that you have the following basic supplies:
Pine-Sol or Fabuloso
Scrub Free Soap Scum Remover, Tylex or Clorox Clean Up, Comet and Clorox Toilet Bowl Cleaner.
LYSOL Multi-Surface Cleaner, Easy Off, 409 Cleaner & Soft Scrub (Bleach Cleanser)
Murphy Oil Soap Wood Floor Cleaner, Windex & Fantastik (Orange Action), and LYSOL® Multi-Surface Cleaner.
Terry White Towels, Blue Micro-fiber Towels, White Paper Towels, Trash Bags & Scotch-Brite (Sponges)
Vacuum, Duster, Mop, Broom & Dustpan (Our team will always have this equipment available)
The following items are recommended for wood floors and marble or granite surfaces.
Specialty Items: Bona X Wood Floor Cleaner (Swedish Formula), & Bona X Hard
Surface Cleaner (Marble & Granite Surfaces).
Please be advised that these are recommendations only. If you feel you would like to use different products or non-branded products, please do so. In addition, you do not have to purchase any product if you feel is not necessary. However, this is a very basic cleaning supply list and if you don’t have a particular product, it might affect the quality of your cleaning visit. Please leave cleaning supplies on the kitchen counter.
What should I do before the maid arrives?
Will Maidtopia Cleaning Services work with my pet in the home?
What happens if I am not home or I need to reschedule?
Maidtopia Cleaning Services will always work in making all necessary adjustments to your schedule. Also, If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service. If you need to reschedule just give us a call no less than 2 business days before your cleaning day. Rescheduling within 2 business days of your cleaning will incur in a $30 rescheduling fee.
We will send out a courtesy email the
day before your service as a reminder of upcoming services. The email is
not intended as a reminder to avoid the fees, as it is sent out the day
before. In order to avoid the reschedule fee, please contact our office
2 business days prior to your service date.
What happens of Maidtopia Cleaning Services is unable to enter my home?
How can the cleaner enter my home?
Entry to the home can vary from a customer being home, door unlocked, a key under the mat, key hidden in a specific location, or a code to to the door or garage.
The safest method we recommend is to provide door code or garage code to allow access to our Staff member for the day. Many alarm systems have the capability to add specific codes for access to your home. They monitor who comes and goes and the codes can be changed at any time.
(We recommend Smart Security Pros @ 512-317-6141 for key-less options. Just mention Maidtopia Cleaning Services for an additional discount.)
We also recommend a lock box. For more information, please visit: http://www.maidtopia.com/apps/webstore/products/show/7810434
As of June 1, 2017, our office will not longer be accepting new customers keys be housed at our office. Each key we house is assigned a key slot and assigned a number that associated with the customer account. We are out of available slots in our lock box as of May 2018.
What are the arrival times for service and what days of the week are available for scheduling?
What happens if I am not happy with the service?
How do I pay for services?
What if I need to cancel my service?
**Special conditions apply and are considered on a case by case situation. Please refer to your Terms of Service email.
What if my home has high ceilings, how high will you be able to reach?
What happens when my cleaner is out for the day or there is a change in scheduling?
* Move In/Out Services or Make Readies
How do I prepare for a Make Ready service?
is nothing more stressful then moving and Maidtopia Cleaning Services
understands the time constraints that coming with moving.
requirement is to have the home completely vacant to the service to be
considered a Make Ready and for the utilities to be on.
All items left behind will be considered trash and placed in trash receptacle.
your utilities are off you will be charged a $25 inconvenience fee.
In addition, you might be subject to be re-scheduled for a different day. Re-scheduling fees will apply. – Please let us know and we will work with you in regards to unexpected situations.
& Belongings: If you are still moving in/out during the cleaning
you might be subject to a $25 inconvenience fee. In addition, we will be
unable to extend our 100% customer satisfaction guaranteed.
Anything left behind will be considered trash and remove from the property (Excluding large furniture).
* Gift Certificates
How do I purchase a Gift Certificate?
When will my gift certificate expire?
What do I do when my gift certificate expires?
* Voucher Redemption's
How do i redeem a Groupon or Living Social Voucher?
Once you have made your purchase, please call our office to schedule you service. All voucher scheduling is subject to availability.
What fees are associated with my voucher redemption?
1. What happens of Maidtopia Cleaning Services is unable to enter my home?
2. What happens if I am not home or I need to reschedule?
3. What if I need to cancel my service?
Coverage area for vouchers
What is my voucher valid for?
How many vouchers can I use?
Can an expired voucher still be redeemed?
Does Groupon have any Fine Print conditions?
Yes, Groupon has a universal Fine Print Section that is applicable to all vouchers they sell. In addition, for our specific promotions the following apply.
- Promotional value expires 90 days after purchase.
- Amount paid never expires.
- Merchant's standard
cancellation policy applies (any fees not to exceed the price paid for
- Limit 1 per person, may buy 1 additional as gift.
- Limit 1
- Limit 1 per household.
- Must use promotional value in 1 visit.
- Valid only for option purchased.
- All goods or services must be used by
the same person.
- Valid only in Austin, Round Rock, Pflugerville, Cedar
Park, San Marcos, Buda and Kyle.
- Appointment required; subject to
- Additional fees apply for redemption beyond the service
- Not valid for the make-ready service.
- Tax not included.
- Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
* Vacation Rental Properties
Can I make adjustments to the vacation rental service?
How will the cleaner gain access to my property?
What are the time frames of arrival?
Will the same cleaner always clean my vacation property?
Is availability for my property guaranteed?
Do I need to supply anything for the cleaning?
- Fresh Linens
- Fresh Towels
- Guest Supplies: Paper towels, garbage bags, toilet paper, and any other items you are required to supply
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Hours of Operation
Office Hrs: Mon - Fri 8 am - 3 pm
By Appointments only
Field Staff: Mon - Fri 8 - 4 pm
Closed: Saturday & Sunday
Closed all major holidays.