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Call us at 512.619.5237

Maidtopia Cleaning Services, LLC TM

Call us at 512.619.5237

Frequently Asked Questions:

Frequent question on how to prepare for the before our arrival, what our terms of service are, or are there any additional fees. Your question will never go unanswered. Here is some information to help with preparing for the services that are available to you. If there is a question we have not answered, please do not hesitate to call (512) 619-5237.

* Maid service 

What are Terms and Conditions?

By requesting Maidtopia Cleaning Services to provide a service, we agree to comply with the Terms & Conditions; your signature is not required. Should you have any questions, please contact us at (512) 619-5237.

Is Maidtopia Cleaning Services Bonded and Insured?

Maidtopia Cleaning Services is bonded and insured for your protection. We care for your home, however, if damage or a breakage should occur during the cleaning services, we will notify you immediately. if the item can be repaired, replaced or reimbursed we will take appropriate steps. Any insurance claims will be filed when appropriate. 

Will Maidtopia Cleaning Services bring supplies and equipment?

Maidtopia Cleaning services will bring our own supplies and equipment. We do not offer bleach as a cleaning supply, however, if a customer does provide the product we have no issue using it within the home. All supplies used are general household products.

If you like for us to use your preferred supplies, so you will have complete control of the products used in your home. We recommend that you have the following basic supplies:

Floors: Pine-Sol or Fabuloso.

Bathroom: Scrub Free Soap Scum Remover, Tylex or Clorox Clean Up, Comet and Clorox Toilet Bowl Cleaner.

Kitchen: LYSOL Multi-Surface Cleaner, Easy Off, 409 Cleaner & Soft Scrub (Bleach Cleanser)

General: Murphy Oil Soap Wood Floor Cleaner, Windex & Fantastik (Orange Action), and LYSOL® Multi-Surface Cleaner.

Other: Terry White Towels, Blue Micro-fiber Towels, White Paper Towels, Trash Bags & Scotch-Brite (Sponges)

Equipment: Vacuum, Duster, Mop, Broom & Dustpan (Our team will always have this equipment available)

The following items are recommended for wood floors and marble or granite surfaces.

Specialty Items: Bona X Wood Floor Cleaner (Swedish Formula), & Bona X Hard

Surface Cleaner (Marble & Granite Surfaces).


Please be advised that these are recommendations only. If you feel you would like to use different products or non-branded products, please do so. In addition, you do not have to purchase any product if you feel is not necessary. However, this is a very basic cleaning supply list and if you don’t have a particular product, it might affect the quality of your cleaning visit. Please leave cleaning supplies on the kitchen counter.

What should I do before the maid arrives?

In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items.

Will Maidtopia Cleaning Services work with my pet in the home?

Maidtopia Cleaning Services is pet friendly and we have no problem cleaning with pets in the house; however, for safety reasons we ask for your pets in a safe place. Please remember that we are coming in the home with cleaning supplies and most pets are curious.

What happens if I am not home or I need to reschedule?

Maidtopia Cleaning Services will always work in making all necessary adjustments to your schedule. Also, If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service. If you need to reschedule just give us a call no less than 2 business days before your cleaning day. Rescheduling within 2 business days of your cleaning will incur in a $30 rescheduling fee.


We will send out a courtesy email the day before your service as a reminder of upcoming services. The email is not intended as a reminder to avoid the fees, as it is sent out the day before. In order to avoid the reschedule fee, please contact our office 2 business days prior to your service date.

What happens of Maidtopia Cleaning Services is unable to enter my home?

If we are unable to enter your home, you will incur a lockout fee of $30. Maidtopia Cleaning Services will attempt to contact you via the numbers we have on file, email, or any other method available and will wait on the property for approximately 15 mins before it is considered a lockout.

What happens if I am not happy with the service?

Maidtopia Cleaning Services offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied. Failure to notify our office via phone or e-mail within the 24 hour period will void the guarantee. We cannot issue refunds for the service, but we will ensure your service is up to your standards.

How do I pay for services?

Maidtopia Cleaning Services accepts Visa, MasterCard, American Express and Discover cards. Payment is due the day of the cleaning once all work is completed. We do not accept checks as a form of payment.

What if I need to cancel my service?

Simply call or email our office with the cancellation request. Please be advised that if you have a recurring service, you are required to have a minimum of three cleanings to cancel with no fee or if you cancel before the third cleaning is performed you will be subject the a cancellation fee. If you sign up for a one time service and cancel after booking you will be subject to a cancellation fee. The cancellation fee is $50.

**Special conditions apply and are considered on a case by case situation. Please refer to your Terms of Service email.

What if my home has high ceilings, how high will you be able to reach?

Some homes have at least one chandelier or vaulted ceiling fan that we cannot reach by hand. We do not offer chandelier cleaning at extreme heights. Our staff is only required to clean maximum 8 feet or a reachable area from a two-step ladder.

What happens when my cleaner is out for the day or there is a change in scheduling?

On that rare occasion, a cleaner may request to be off for scheduled appointment or at times for a last minute call-in due to illness a different cleaner will be assigned to the home. As a company, we always have a back-up/substitute cleaner to accommodate for the day/route. We will always to try to send the same cleaner to your home, this allows for a consistent cleaning with one staff member. On that rare occasion when a cleaner is out for the day, we will notify you of the change to the route. If a customer does request a schedule change, please be advised there is a high probability that a different cleaner will be assigned to the home for that day.

* Move In/Out Services or Make Readies

How do I prepare for a Make Ready service?

There is nothing more stressful then moving and Maidtopia Cleaning Services understands the time constraints that coming with moving.

Our only requirement is to have the home completely vacant to the service to be considered a Make Ready and for the utilities to be on.

All items left behind will be considered trash and placed in trash receptacle.

If your utilities are off you will be charged a $25 inconvenience fee.

In addition, you might be subject to be re-scheduled for a different day. Re-scheduling fees will apply. – Please let us know and we will work with you in regards to unexpected situations.

Furniture & Belongings: If you are still moving in/out during the cleaning you might be subject to a $25 inconvenience fee. In addition, we will be unable to extend our 100% customer satisfaction guaranteed.

Anything left behind will be considered trash and remove from the property (Excluding large furniture).

* Gift Certificates

How do I purchase a Gift Certificate?

Simply give us a call at 512.619.5237 or send us an email. We will be happy to process your request.

When will my gift certificate expire?

Once the gift certificate is processed, the expiration date will be on the certificate. Please check your certificate for date.

What do I do when my gift certificate expires?

Please contact our office and we will try to see if the certificate can be used at face value or if it is expired.

* Voucher Redemption's

How do i redeem a Groupon or Living Social Voucher?

Once you have made your purchase, please call our office to schedule you service. All voucher scheduling is subject to availability.

What fees are associated with my voucher redemption?

Please keep in mind that the voucher is subject to Sales Tax and must be paid at time service is complete. To avoid any other fee, please review sections listed below:
1. What happens of Maidtopia Cleaning Services is unable to enter my home?
2. What happens if I am not home or I need to reschedule?
3. What if I need to cancel my service?

Coverage area for vouchers

Before you purchase your Voucher, please be advised that you may be subject to a mileage fee. The voucher only applies to homes within a 20 mile radius from zip code 78758. If your home is located outside this area but with the company coverage area, we can still service your home. Please review our Mileage Fees.

What is my voucher valid for?

All vouchers are for the 3-Hr Personalized Maid Service. The voucher cannot be combined with other promotions, sales or any other service. The voucher service cannot be used for a home that is vacant. If your home is vacant, you will need to schedule a Make Ready Service.

How many vouchers can i use?

Please keep in mind that all vouchers are one per customer and one per household. Any additional voucher purchased may be gifted to a friend or family member.